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- Where are you located?
- We are located in Fort Worth, Texas. All orders ship from our local studio.
- Do you offer any express shipping options?
- Yes! Rates will be shown at checkout.
- How soon will my order ship?
- Most orders ship out within 1-2 business days.
- How do I get in touch with customer service?
- Chat with us! (icon at the bottom right)
- I want to send something as a gift- can I include a gift message?
- Sure! Just chat with us and let us know what you would like it to say. Or email info@shopviviangrace.com (icon at bottom right)
- How much does shipping cost?
- Flat rate shipping for US orders is $5, over $75 ships free! International shipping is calculated at checkout.
- Do you accept returns?
- Yes, we accept returns for U.S. orders. We accept returns of unused/unworn merchandise for U.S. Orders within 30 days. $3.95 will be deducted from your refund for the return shipping label.
- International Orders: Will I have to pay custom duties/taxes if I am ordering from outside the U.S.?
- It depends on customs in your country. All the countries we ship to may charge customs/import fees at their discretion. We do not have any control over this, unfortunately. By placing an international order you are agreeing to pay for all duties imposed at customs and understand that we are not able to accomodate cancellations due to failure to pay customs.
